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Making a Great Leader
To some degree, leadership ability is innate.
This is obvious after watching an elementary school class. But a vast amount
of it can be learned. Something separates great leaders from those who are simply
in charge. Those who shine like stars, have skills, beliefs, and take very specific
actions that make them stand apart. Whether at the head of nonprofit or a large
corporate entity, great leaders share these characteristics.
- They make others feel important. No
successful leader can be so in a vacuum. To acknowledge other people's ability
and help them understand how important they are to the success of the business
is a powerful motivator. They focus on others' strengths and contributions
rather than dwelling excessively on themselves. Credit for great ideas is
not hogged.
- They promote a vision. Leadership is
more than good management. Somebody needs to set the direction and help formulate
the vision for the company. Employees need a clear idea of the direction they
are going and how that goal provides value to themselves and the community.
The vision must be maintained and nurtured through numerous upheavals and
competing initiatives, not to mention day-to-day trials and tribulations.
They have focus and perseverance.
- They admit mistakes. Since no one is
perfect, if the leader makes a mistake and admits it, it helps create an environment
where mistakes are acknowledged and learned from. If errors are hidden at
the highest levels, people are less likely to bring problems to the leader.
Partial information impacts the quality of the resulting decisions that get
made.
- They engage in continuous learning.
A leader may be at the head of a company, but that position does not mean
that he or she has reached the pinnacle of learning. Great leaders continue
to grow and stretch whether that is through colleges and symposiums, from
their staff, via mentors, or simply by experience. Continuous growth keeps
the person healthy but also helps bring fresh perspectives to daily issues.
- They are accessible. Staying close to
the action is important because there is information that can only be gathered
through direct observation or by being close to the customer. Filtered information
and key observations get lost in typical hierarchical structures. Leaders
who visit work sites and other offices, ask questions and are alert to opportunities
also recognize the value in being visible to members at all levels of the
organization.
- They embrace bad news. Bad news is often
more important than good news. It tells you where something is going wrong,
where a plan went awry, or an initiative is failing. Certainly good news is
satisfying and helps identify strengths, but undue focus on the positive can
blind you to brewing issues. Great leaders surround themselves with people
that can be trusted and are willing to bring up bad news. The sooner you hear
about bad news, the better your chances of turning it around.
- They hire to weaknesses. A good leader
recognizes where he or she is weak and hires others for their strengths in
those areas. Great leaders hire smart people and let them shine. Second-guessing
skilled staff is deadly to morale.
- They earn respect and loyalty. Position
infers status, but people only shine and go the extra mile for those they
respect and feel loyalty toward. Those feelings are earned by actions not
by position alone. Great leaders walk their talk.
- They celebrate. Great leaders give good
parties. When tough goals are met, a pinnacle reached or an extraordinary
effort has resulted in success, acknowledge it. They may not schedule the
bash to fall during the busiest two months of the year but they do not let
much time pass between the accomplishment and the party. Celebrating success
and making a big deal about extraordinary effort will ensure that performance
continues.
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